Returns Policy works in full accordance with the Consumer Contracts Regulations (2013) and the EU Directive on Consumer Rights (2014). We will respect and adhere to all of your customer rights in compliance with these rules.

If for some reason you need to return part, or all of your order, it is easy. Simply follow the guide outlined below. All returns are acknowledged by email or phone and refunds will be credited back to your account via the original payment method.


Changed Your Mind, Want a Refund? No Problem, here’s is what to do

Incorrect, Faulty or Damaged Lenses


If you've received a faulty or incorrect item, please get in touch with our customers representative within 14 days, who will be able to deal with your enquiry efficiently.  Email: